Now Hiring - Automotive Call Center Agent in Zebulon, NC

Auto Direct Sales is currently expanding and is on the lookout for dedicated and hardworking Call Center Representatives to join our Appointment Setting team. This is a fantastic opportunity with great earning potential! We are a family-owned business, and we firmly believe that our success begins with our people. Our focus is on developing and nurturing the brightest talents to ensure a successful future. As the first point of contact with the dealership, we are searching for outgoing applicants who are motivated to provide the best customer experience. If you have a background in hospitality or Call Center sales, you'll excel in this role.

Compensation:

We offer a competitive salary along with a commission structure (with no cap).

Benefits:

• Medical, Vision, and Dental coverage
• Paid Time Off and Paid Holidays
• Company Discounts
• Opportunities for Growth
• We are a family-owned and operated business

Responsibilities:

• Your main task will be making outbound calls daily to schedule appointments (No Cold Calling).
• You'll also be participating in team and process development sessions.
• Responding promptly to internet, phone, and text inquiries using provided scripts and rebuttals.
• Recording and maintaining information from phone calls in the CRM (customer relationship management) software.
• Meeting call metrics and other KPIs (Key Performance Indicators).
• Organizing your workflow to meet departmental timeframes.
• Communicating and coordinating with internal departments.
• Flexibility is required, as you may need to work evenings, Saturdays, and some holidays.

Qualifications:

• We're looking for someone with a prompt and courteous demeanor.
• A positive and hardworking personality is essential.
• Prior sales or call center experience is a plus.
• Having knowledge of customer service principles and practices will be helpful.
• Basic computer skills and typing proficiency are necessary.
• If you have car dealership/BDC experience, it's a bonus.

We are proud to be an Equal Opportunity Employer (EOE). We welcome all qualified applicants regardless of age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you're a motivated individual seeking a rewarding career with a thriving company, we encourage you to apply and become part of our fantastic team!

Job Type: Full-time

Pay: $35,000.00 - $50,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• Under 1 year

Shift:

• 8 hour shift
• Day shift
• Evening shift

Weekly day range:

• Monday to Friday
• Rotating weekends

Work setting:

• Call center
• In-person
• Office

Ability to commute/relocate:

• Zebulon, NC 27597: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Why do you feel you would be a great fit for this position?

Work Location: In person